Personalised approach to our customers
Abingdon Health’s primary focus is to ensure our customers receive a quality service which delivers the required outcome for their lateral flow assays (LFAs) and readers. We understand that every project is very different and therefore we tailor our services to meet individual customer requirements.
Also, we do not just see our service as just a service, we see working with our clients as a partnership. We understand that you are experts in your industry, and we understand what is required for developing and manufacturing LFAs. We therefore ensure our combined experience and expertise is utilised fully to achieve the best possible outcome for your assay project.
In addition, Abingdon Health has an experienced team of assay and reader development scientists, quality assurance specialists, manufacturing operatives and account managers. All of whom have a vast amount of lateral flow device and reader technology knowledge; and experience across healthcare, animal health and agri-food sectors.
All projects follow our ‘new product development process’ which has been implemented successfully for Abingdon Health’s own brand of lateral flow devices and reader products.
Email: [email protected]
Tel: +44 (0) 1904 406082
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Dedicated Account Manager
Our personalised customer service starts from the very first interaction. Following an initial enquiry, a dedicated account manager, with industry-specific expertise, will establish the commercial and technical requirements for the assay and/or reader to be developed. The account manager will arrange a series of meetings or conference calls, at convenient times, with our assay and reader specialists to formulate personalised plans and schedules.
During an assay and/or reader development project an account manager’s interaction with the client will include, but not be limited to, the following key activities:
- Completion of assay, or reader, specifications, mutually agreed between the client and ourselves
- Generation of phase-by-phase development plans in line with the agreed specifications
- Establishing necessary contractual agreements for assay/reader development and/or onward manufacture
- Regular updates on project deliverables in order for clients to manage budgets and plan market entry
Account managers will typically be the client’s first point of contact. However, the whole team is readily accessible and will be more than happy to respond to any matters that arise.
Regular progress updates
We understand that each of our clients enters into an assay development project with a keen focus on meeting goals, timescales and budgets. In order to accommodate this, our team will complete regular milestone reports, including any required quality and regulatory information.
All information will be coordinated and communicated regularly via an account manager in the first instance, with input from our assay development scientists and manufacturing specialists where required. Depending on client preference these updates can be carried out during face-to-face meetings, video conference (including screen share), phone or email.
Lateral flow device manufacturing customer service
Once an assay has progressed from technology-transfer through to manufacture. The key focus of the account manager will be on ensuring the client meets market demand for their product. So, in close communication with our clients we will address the following in order to meet timescales:
- Batch sizes and manufacturing forecasts to meet market launch and on-going requirements
- Explore and plan packaging and labelling solutions
- Establish a timetable for manufacturing deliverables
- Make quality control data available where required
- Seek client feedback throughout the process
Meeting shipping schedules
Our dedicated shipping and logistics team has a long-established relationship with recognised international couriers. As a result, it is this relationship that aids us in delivering products in a timely and appropriate manner.
With each shipment our team ensures the following:
- Each consignment includes the necessary paperwork for customs clearance
- Goods are appropriately packaged to ensure arrival in the best possible condition
- Internationally recognised shipping couriers are used to guarantee shipments are tracked and arrive on time
Visiting our facility and meeting the team
We invite all clients to visit our facility and 
welcome multiple visits. This enables clients to view first hand our GMP compliant and ISO 9001:2015 and ISO 13485:2016 certified facilities and meet with the team involved in the project. Abingdon Health enjoys meeting clients, we believe face-to-face interactions create a successful and long-term working relationship.
The account manager and a member of our management team will personally show clients around our facility, giving clients the opportunity to view our state-of-the-art equipment, speak directly with assay development scientists and manufacturing specialists.
Customer feedback
It is important that our clients are 100% involved all the way through a project. At each milestone, we welcome feedback on assay progress and the service we provide. This collaborative approach ensures the project advances in an efficient and effective manner.
Our knowledge helps with budgeting
Our experience in development and manufacture, and the fact we have commercialised our own lateral flow products, means we have devised optimal processes and procedures for ensuring development projects run to budget and manufacturing produces a cost-effective product that provides a positive return-on-investment.
Learn more about our cost-effective assay development and manufacturing solutions.
Start your journey with us
Our personalised and step by step approach, across all areas of development and manufacturing, means our clients can be certain of a professional and quality service every time.
For more information concerning our lateral flow device and reader services please contact us using the details below.