Follow us:

Tel: +44 (0) 1904 406082

Privacy Policy

Abingdon Health Group Privacy Policy and Complaints Procedure

In this statement ‘You’ and “Your” shall refer to visitors to our website and customers of Abingdon Health Group, members of which are listed at the end of the document.
Your data is always treated as confidential and access to it is restricted to Abingdon Health Group personnel.
Your personal information is always treated as confidential. It is never released to others unless required to do so by law.

Consent To Our Use Of Your Personal Data
Whenever you give us personal information and data, you are consenting to its collection and use in accordance with this privacy policy, including our use of cookies as explained below.

Data
The research or commercial data you provide Abingdon Health Group or which Abingdon Health Group generates on your behalf, is treated as confidential and is not shared with any other party. Access to it is restricted to the staff of Abingdon Health Group alone. To protect your interests Abingdon Health Group operates confidentiality agreements and we are happy to implement such an agreement with you upon request.

Personal Information
Abingdon Health Group collects relevant personal details (including name, address, telephone number and email address) from you via website registration forms and other information volunteered by you such as survey information, research applications, product areas of interest and when you make a purchase. Abingdon Health Group does not sell, trade or rent to others the personal information that you may provide Abingdon Health Group. Your details will be added to our database in order to process any relevant request from you and to keep you up to date with details of products and services from Abingdon Health Group that are relevant to you. If you do not wish to receive any information or offers from Abingdon Health Group, whether by post, telephone or email, you should notify Abingdon Health Group using the contact details below. All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998.

Protecting Online Privacy
The Abingdon Health website may place and access certain Cookies on your computer. A Cookie is a small piece of data or message that is sent from a Web server to your browser and is stored on your hard drive. It is used to collect standard internet log information and visitor behaviour information. A Cookie can’t read data from your hard disk or read Cookie files created by other sites. Cookies do not damage your system.
Abingdon Health Group uses Cookies to improve your experience of using the Website and to improve our range of products and/or services. Abingdon Health Group has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
Before the Website places Cookies on your computer you will be presented with a prompt for you to give your consent, by doing this you are enabling Abingdon Health Group to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
Certain features of the Website depend upon Cookies to function. UK and EU Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies. You may still block these cookies by changing your internet browser’s settings as detailed below.
This Website uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how Users use the Website. This, in turn, enables us to improve the Website and the products and services offered through it. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of the Website it does enable us to continually improve our business.
The analytics services used by this Website use Cookies to gather the required information. Certain Cookies may be placed immediately when you decide to visit the Website and it may not be possible to obtain your prior consent. You may remove these Cookies and prevent future use of them by following the steps set out below.
You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
You can choose to delete Cookies at any time however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

Access to Personal Information
You may review and update the information that you provide Abingdon Health Group by contacting us at the address or telephone number below.

Email newsletters
You may register for our email newsletters (e-News) by completing a form on our website, or by notifying Abingdon Health Group by email, telephone or post. Your registration entitles you to regular email updates. These inform you of new products and offers, as well as news and technical information. If you do not want to receive email from Abingdon Health Group please let us know using the contact details below. If you sign up for our newsletter and later change your mind an unsubscribe mechanism will be available to you in every email newsletter Abingdon Health Group sends.

Website Disclaimers
Because the receipt of information on the Internet is highly dependent upon factors such as the user’s computer, browser and operating system etc., information may be received incorrectly. Abingdon Health Group does not warrant or guarantee that the information contained on the website is error free. If you find an error please notify us.

Links to Other Websites
This Website may, from time to time, provide links to other websites. Abingdon Health Group has no control over such websites and is in no way responsible for the content thereof. This Policy does not extend to your use of such websites. Users are advised to read the privacy policy or statement of other websites prior to using them.

Changes of Business Ownership and Control
Abingdon Health Group may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Abingdon Health Group. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
In the event that any Data submitted by Users is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

Controlling Use of Your Data
Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
use of Data for direct marketing purposes; and
sharing Data with third parties.

Your Right to Withhold Information
You may access the majority of the Website without providing any Data at all. However, to use all features and functions available on the Website you may be required to submit certain Data.
You may restrict your internet browser’s use of Cookies. For more information see above.

Security
Data security is of great importance to Abingdon Health Group and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

Changes
Abingdon Health Group will not change its policy with regard to data or the release of personal information.
From time to time Abingdon Health Group may use personal information for new unanticipated uses not previously disclosed in our privacy notice. If our information practices change at any time in the future Abingdon Health Group will post the changes to our website to notify you of these changes, and provide you with the ability to opt out of these new uses. If you are concerned about how your personal information is used you should check the privacy policy statement on our website periodically. You may prevent your personal information from being used for purposes other than those for which it was originally collected by contacting Abingdon Health Group using the details below.

Complaints procedure
If you have any cause for complaint please contact us, we would appreciate being given the opportunity to resolve any problems or difficulties. Our aim will always be to bring such matters to a conclusion promptly and to your entire satisfaction.

Using the contact information below, please notify any member of staff who will record details of your complaint and to ensure the matter is dealt with.

We want the services we provide to you to be problem free. An important part of our customer care policy is that any complaints received about any aspect of our service will be fully investigated. Most concerns will be resolved at the initial point of contact with us, as staff are generally well placed to deal with your complaint quickly and efficiently. There may be occasions however when you are not satisfied with the response you have received. If this is the case, your complaint will be referred to a Director of Abingdon Health Limited.

Contact Details

Abingdon Health Ltd
Sand Hutton
York
YO41 1LZ
Tel: +44 (0) 01904 406060
Fax: +44(0) 01904 462122
Email: customersupport@abingdonhealth.com

ABINGDON HEALTH GROUP MEMBERS

Abingdon Health Ltd, Sand Hutton, York, YO41 1LZ
Company Registration No. 06475379

Forsite Diagnostics Ltd (trading as Abingdon Health), Sand Hutton, York, YO41 1LZ
Company Registration No. 05696673

Serascience Limited (trading as Abingdon Health), Sand Hutton, York, YO41 1LZ
Company Registration no. 07591669

Molecular Vision Ltd, Sand Hutton, York, YO41 1LZ
Company Registration No. 04292847