Customer services

Here to support your lateral flow rapid test ambitions throughout the product lifecycle.

Dedicated support

Approachable, responsive and committed to your success

We pride ourselves on being approachable. Our Customer Services Team is dedicated to supporting your rapid test ambitions for the lifecycle of your product portfolio.

Whether you need technical assistance with a product, an update on a project timeline, help with an order query, or want to share a compliment or raise a concern, our team is here to help.

How we can help

Our customer services team assists with

Product technical assistance

Technical guidance on product performance, storage, handling and troubleshooting for your lateral flow rapid tests.

Project updates

Regular progress reports and milestone updates on your active development, manufacturing or analytical projects.

Order queries

Support with order placement, delivery timelines, batch documentation and logistics for your product orders.

Compliments and complaints

We welcome feedback. Share your experience or raise any concerns and our team will respond promptly.

Sales and contract enquiries

For new business, contract service pricing or partnership discussions, we can connect you with the right team.

General enquiries

Any other questions about Abingdon Health, our divisions or our capabilities. We are happy to help.

Get in touch

Contact our customer services team

Reach us by phone or email during UK business hours.