In this statement ‘You’ and “Your” shall refer to visitors to our website and customers of Abingdon Health Group, members of which are listed at the end of the document.Your data is always treated as confidential and access to it is restricted to Abingdon Health Group personnel.
Your personal information is always treated as confidential. It is never released to others unless required to do so by law.
Abingdon Health adheres to the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
DataThe research or commercial data you provide Abingdon Health Group or which Abingdon Health Group generates on your behalf, is treated as confidential and is only shared with third party organisations who adhere to GDPR and have clear security and privacy policies. Sharing of your data with third parties only includes bona fide organisations that provide required services to Abingdon, such as email marketing, accounting and Customer Relationship Management (CRM) software / platform providers.
Access to your data is restricted to relevant staff within Abingdon Health Group and our partners where they require access to such data to deliver services to Abingdon. To protect your interests Abingdon Health Group operates confidentiality agreements and we are happy to implement such an agreement with you upon request.
You can opt-out from direct marketing or request the removal of your personal data from our databases via www.abingdonhealth.com/opt-out/ or www.pocketdiagnostic.com/opt-out or www.abingdonsimplytest.com/opt-out.
Personal InformationAbingdon Health Group collects relevant personal details (including name, address, telephone number and email address) from you via website registration forms and other information volunteered by you such as survey information, research applications, product areas of interest and when you make a purchase. Abingdon Health Group does not sell, trade or rent to others the personal information that you may provide Abingdon Health Group.
Your details will be added to our database in order to process any relevant request from you and to keep you up to date with details of products and services from Abingdon Health Group that are relevant to you. Your personal information is only shared with third party organisations who adhere to GDPR and have clear security and privacy policies, and who are in contract with Abingdon Health to provide relevant services. Sharing of your data with third parties only includes bona fide organisations that provide required services to Abingdon, such as email marketing, accounting and Customer Relationship Management (CRM) software/platform providers.
If you do not wish to receive any information or offers from Abingdon Health Group, whether by post, telephone or email, you should notify Abingdon Health Group using the contact details below. All personal Data is stored securely in accordance with the principles of the Data Protection Act 2018.
A simple way to opt-out from direct marketing or request the removal of your personal data from our databases can be made via www.abingdonhealth.com/opt-out/ or www.pocketdiagnostic.com/opt-out or www.abingdonsimplytest.com/opt-out.
Protecting Online PrivacyThe Abingdon Health website may place and access certain Cookies on your computer. A Cookie is a small piece of data or message that is sent from a Web server to your browser and is stored on your hard drive. It is used to collect standard internet log information and visitor behaviour information. A Cookie can’t read data from your hard disk or read Cookie files created by other sites. Cookies do not damage your system.
Access to Personal InformationYou may request access to, review or update the information that you provide to, or that is held by Abingdon Health Group by contacting us at the address or telephone number below.
Email newslettersYou may register for our email newsletters (e-News) by completing a form on our website, or by notifying Abingdon Health Group by email, telephone or post. Your registration entitles you to regular email updates. These inform you of new products and offers, as well as news and technical information. If you do not want to receive email from Abingdon Health Group please let us know using the contact details below or completing the form at www.abingdonhealth.com/opt-out/ or www.pocketdiagnostic.com/opt-out. If you sign up for our newsletter and later change your mind an unsubscribe mechanism will be available to you in every email newsletter Abingdon Health Group sends or via www.abingdonhealth.com/opt-out/ or www.abingdonsimplytest.com/opt-out.
Website DisclaimersBecause the receipt of information on the Internet is highly dependent upon factors such as the user’s computer, browser and operating system etc., information may be received incorrectly. Abingdon Health Group does not warrant or guarantee that the information contained on the website is error free. If you find an error please notify us.
Changes of Business Ownership and ControlAbingdon Health Group may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Abingdon Health Group. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
In the event that any Data submitted by Users is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
Controlling Use of Your DataWherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include use of Data for direct marketing purposes; and sharing Data with third parties.
SecurityData security is of great importance to Abingdon Health Group and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
ChangesAbingdon Health Group will not change its policy with regard to data or the release of personal information.From time to time Abingdon Health Group may use personal information for new unanticipated uses not previously disclosed in our privacy notice. If our information practices change at any time in the future Abingdon Health Group will post the changes to our website to notify you of these changes, and provide you with the ability to opt out of these new uses.
Complaints procedureIf you have any cause for complaint please contact us, we would appreciate being given the opportunity to resolve any problems or difficulties. Our aim will always be to bring such matters to a conclusion promptly and to your entire satisfaction.
Using the contact information below, please notify any member of staff who will record details of your complaint and to ensure the matter is dealt with.
We want the services we provide to you to be problem free. An important part of our customer care policy is that any complaints received about any aspect of our service will be fully investigated. Most concerns will be resolved at the initial point of contact with us, as staff are generally well placed to deal with your complaint quickly and efficiently. There may be occasions however when you are not satisfied with the response you have received. If this is the case, your complaint will be referred to a Director of Abingdon Health Limited.
Abingdon Health LtdSand HuttonYorkYO41 1LZTel: +44 (0) 01904 406082Fax: +44(0) 01904 462122Email: [email protected]
ABINGDON HEALTH GROUP MEMBERS
Abingdon Health Ltd, Sand Hutton, York, YO41 1LZCompany Registration No. 06475379
Forsite Diagnostics Ltd (trading as Abingdon Health), Sand Hutton, York, YO41 1LZCompany Registration No. 05696673
Serascience Limited (trading as Abingdon Health), Sand Hutton, York, YO41 1LZCompany Registration no. 07591669
Molecular Vision Ltd, Sand Hutton, York, YO41 1LZCompany Registration No. 04292847
Document No: QMP114
Version No: 3.00